1. Terms and definitions
The terms used below should be interpreted in accordance with this section. In the absence of a corresponding term with a definition in this section, the terms are interpreted in accordance with the legislation of the Ukraine.
1.1.1. Seller – Sole Proprietorship Tkach E. Yu;
1.1.2. Site – an Internet site available at: https://yours.health/en/, including subdomains, as well as software presented on the Internet site;
1.1.3. Visitor – a person viewing the Site without the purpose of registering and (or) ordering;
1.1.4. User – a website visitor who has completed the registration procedure on the Website and accepted the terms of the Offer;
1.1.5. Buyer – the User who placed the Order;
1.1.6. Goods – goods and services presented in the catalog on the Site;
1.1.7. Order – a request formed on the Website by the Buyer for the purchase of Goods for personal, family, household and other needs not related to the implementation of business activities, containing the quantity, range and completeness of the Goods.
2. General provisions. Subject of the public offer
2.1.The Seller offers to place an Order on the conditions set out below. The conditions are a public offer in accordance with Art. 638-641 of the Civil Code of Ukraine, this document is official and public. The offer applies to all types of Goods as long as the Goods with a description are present on the Site.
3. Offer acceptance. Change of offer.
3.1. The acceptance of the Offer (conclusion of a retail sale and purchase agreement and (or) a service agreement) (hereinafter referred to as the “Agreement”) occurs at the time of the Order.
3.2. The contract is considered concluded from the moment the Buyer is provided with a cash or sales receipt, or other document confirming payment for the Goods.
3.3. The Buyer agrees that the Seller can entrust the execution of the Agreement to third parties, but the Seller is solely responsible for the execution of the Agreement. All rights and obligations to the Buyer under the Agreement arise directly from the Seller.
3.4. The Seller may at any time change the terms of the Offer unilaterally without prior notice. The new version of the Offer is valid from the moment of its publication on the Site.
4. Conditions on the product. Ordering procedure
4.1. To place an Order, the Buyer adds the Product “To the cart” on the Site, fills out the form (name, phone number, e-mail, delivery address, delivery method) and clicks on the “Place an order” and “Next” buttons. After that, the Order is considered completed.
4.2. After placing the Order on the Site, an automatic e-mail is sent to the Buyer to the email address specified by the Buyer when placing the Order.
4.3. If necessary, the Seller specifies the details of the Order, agrees the delivery date of the Order by e-mail and (or) phone. The delivery date depends on the availability of the Goods in the Seller’s warehouse and the time required to process and deliver the Order.
4.4. The expected delivery date of the Order is communicated to the Buyer by e-mail or during a test call to the Buyer. The date of transfer of the Goods can be changed by the Seller unilaterally in the event of unforeseen circumstances that occurred through no fault of the Seller.
4.5. The Buyer is responsible for providing incorrect information, which entailed the impossibility of the Seller’s proper performance of its obligations to the Buyer.
4.6. The photographs accompanying the Product are simple illustrations of the Product and may differ from the actual appearance of the Product. Descriptions and (or) characteristics of the Goods do not claim to be exhaustive and may contain typographical errors. To clarify information about the Product, the Buyer can contact the Seller using the methods available on the Site.
4.7. The Seller ensures the availability of the Goods presented on the Site. If the Product is out of stock, it is unavailable on the Site and the Add to cart button becomes inactive.
4.8. In the absence of the Goods ordered by the Buyer in the Seller’s warehouse, the latter has the right to exclude the Goods from the Order or cancel the Buyer’s Order. In this case, the Seller notifies the Buyer by e-mail at the address indicated by the Buyer during registration or by phone call.
4.9. In case of cancellation of a fully or partially prepaid Order, the cost of the canceled Goods is returned to the Buyer in the manner in which the Goods were paid.
5. Order of delivery of goods. Goods delivery area.
5.1. The methods and approximate terms of delivery of the Goods sold by the Seller are indicated on the Site in the section “Delivery Conditions”. Specific delivery times may be additionally agreed by the parties upon confirmation of the Order.
5.2. The delivery area of the Goods presented on the Site and sold by the Seller is not limited.
5.3. The cost of delivery outside of Ukraine depends on the tariffs of courier services and the weight of the Order, is communicated to the Buyer individually and is carried out only upon full prepayment of the Order.
5.4. The goods are handed over to the Buyer or to a third party indicated in the Order as the recipient (hereinafter – the “Recipient”). If it is impossible to receive the Order, paid by cash, by the Recipient, the Order may be handed over to third parties who will provide information about the Order (shipment number and / or full name of the Recipient), and can also pay the cost of the Order in full to the person delivering the Order.
5.5. In order to avoid cases of fraud, as well as to fulfill the obligations assumed, upon delivery of the prepaid Order, the person delivering the Order has the right to request an identity document of the Recipient, as well as indicate the type and number of the document provided by the Recipient on the receipt for the Order. The Seller guarantees the confidentiality and protection of the Recipient’s personal data.
5.6. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is handed over to him and the Order Recipient affixes a signature in the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller refunds to the Buyer the cost of the order prepaid by the Buyer and delivery in full after receiving confirmation of the loss of the Order from the delivery service.
5.7. The obligation of the Seller to transfer the Goods to the Buyer is considered fulfilled at the time of delivery of the Goods to the Recipient or after confirmation of the receipt of the Goods by the Recipient at the previously agreed place of issue of the Order (including at the pickup point).
5.8. When accepting the Goods from the courier, the Recipient is obliged to inspect the Goods and check it for compliance with the Order, check the service life of the Goods, the integrity of the packaging. If there are no claims to the delivered Goods, the Recipient signs in the “Order delivery form” or another similar document provided by the courier, and pays for the Order (in the absence of full prepayment). The signature in the accompanying documents indicates that no claims have been made to the Goods, the Seller has fully and properly fulfilled his obligation to transfer the Goods.
5.9. The time spent by couriers delivering the goods sold by the Seller at the address of the Recipient is limited to 15 minutes.
5.10. To clarify the date, time and, if necessary, the delivery route, contact the Seller.
5.11. Delivery is a separate service that is not an integral part of the Goods, the performance of which ends at the moment the Recipient receives the Goods.
6. Payment for goods
6.1. The price of the Goods is indicated on the Site in US dollars.
6.2. If the price of the Goods on the Site is indicated incorrectly, the Seller informs the Buyer about this to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the paid Order was canceled, the Seller will return the paid amount to the Buyer in the same way in which it was paid.
6.3. The price of the Goods on the Site can be changed by the Seller unilaterally. At the same time, the price for the Goods ordered by the Buyer cannot be changed.
7. Return of goods
7.1. The return of the Goods is carried out in accordance with document 172-94-p (current edition – Edition of 12/07/2005, basis – 1173-2005-p) on the implementation of certain provisions of the Law of Ukraine “On Protection of Consumer Rights”
8.1. The Seller is not responsible for damage caused to the Buyer as a result of improper use of the Products purchased on the Site.
9. Confidentiality and protection of personal data
9.1. The seller processes the personal data of the buyer.
9.4. The Seller is not responsible for the information provided by the User on the Site in a public form.
9.5. In order to improve the quality of service, the Seller may record telephone conversations. The Seller prevents attempts of unauthorized access to information obtained during telephone conversations, and does not transfer such information to third parties not directly related to the Seller.
10. Final provisions
10.1. The Seller has the right to assign or in any other way transfer his rights and obligations arising from his relationship with the Buyer to third parties.
10.2. The site and the services provided may be temporarily (partially or completely) inaccessible due to maintenance or other work, or for any other technical reasons.
10.3. If you have any questions or complaints, you must contact the Seller by phone or in any other available way. All disputes that arise are resolved through negotiations, and if an agreement is not reached, the dispute is considered in court.
10.4. The recognition by the court of the invalidity of any provision of the Offer does not entail the invalidity of the remaining provisions.
11. Seller details
11.1. Name: Sole Proprietorship Tkach E. Yu
11.2. Legal address: 03039 Kiev, Chervonozoryany Avenue 152 A, of. 8-11 B
11.3. Bank: PrivatBank
11.4. account: 26007052643071
11.5. OKPO: 2899512271